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Transfer number to group plan

yuen
SMARTY Pioneer
SMARTY Pioneer

How do I transfer my old number to a group plan?

In the help page below, it shows one can select a group member to submit PAC for. But in my account setting as group owner, there is no such selection available.

https://help.smarty.co.uk/en/articles/1062823-transferring-my-number#3-enter-your-pac-to-start-your-...

Thanks!

1 ACCEPTED SOLUTION

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey yuen, if you aren't being given the option when you got to Menu > Account settings > Your number. Please get in touch with our chat team and we can help make the switch for you https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

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3 REPLIES 3

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey yuen, if you aren't being given the option when you got to Menu > Account settings > Your number. Please get in touch with our chat team and we can help make the switch for you https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

Hi I have two numbers on an old account that I wish to put on my new account but your advise says that’s impossible as he could not transfer old numbers to new accounts. 

MSF
SMARTY Guru
SMARTY Guru

I think that the person who has the number would need to personally log into their account before they can submit the PAC code. In other words, I don't think that the Group leader can do it for them.