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pjc211
SMARTY Pioneer
SMARTY Pioneer

Hi.

Got my new smarty sim and ported number over...now when I send a text it sends it from the number that came with the sim and not my number.

Any help pleaee

3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

@pjc211  This problem comes up every couple of days. Depends upon your phone.

In Settings, you may see the original number of your sim and so can change it manually. For iPhone, log out of iMessage and FaceTime and then log back in with your Apple ID.

It is because the phone has 'remembered' the original number allocated to the sim.

pjc211
SMARTY Pioneer
SMARTY Pioneer

Thanks for the reply..where do I look for the settings please

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

In addition to the suggestions by @MSF, have you tried a NETWORK RESET, @pjc211

Your handset user guide should explain this process, which often fixes this issue.