Forum Discussion

PhilipG_1359579's avatar
PhilipG_1359579
SMARTY Rookie
14-03-2023

Identify number from SIM card

I have several SIM cards which I use for mobile Wi-Fi in various devices. If I’m not going to use a particular device for a while I suspend the plan. I now have several inactive SIM cards but can’t figure out which one I need to reactivate to make the device (a CCTV camera) work again. Is there anywhere I can identify which mobile number is linked to a particular SIM card ?

Appreciate I should have kept a note of the sim/phone number combinations, but that’s kind of irrelevant now…..

9 Replies

  • SurreyEagle's avatar
    SurreyEagle
    SMARTY Pioneer
    29-05-2024

    Thanks for the response. I can see the phone number fine; I am trying to work out which SIM equates to that number. I guess I will have to do as you suggest and insert a SIM, make a call. SMARTY sent these all addressed to me without any reference, which is not great, in my opinion. In their defense, The SIM was on the dashboard before I ported it, so I should have noted it down.

     

  • SurreyEagle's avatar
    SurreyEagle
    SMARTY Pioneer
    29-05-2024

    I too need to know this. I have a group and ordered 3 extra SIMs. The numbers have been ported from the previous supplier. There is no way of knowing which SIM = which phone number. Can anyone help?

     

    • JJP2RidesAgain's avatar
      JJP2RidesAgain
      SMARTY Centurion
      29-05-2024

      Have a look at the post from Rebekah_150 below

      Another option would be to put each sim in a device in turn and ring the three numbers. By a process of elimination, you will find out which number is attached to which SIM card.

  • SurreyEagle's avatar
    SurreyEagle
    SMARTY Pioneer
    29-05-2024

    Sorry - duplicate post

     

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    16-03-2023

    Hey  PhilipG_1359579,

    If they are all SMARYY sims you may be able to see this on your dashboard but if you are having issues, you can get in touch with our chat team.  https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

    I hope this helps

    • MSF's avatar
      MSF
      SMARTY Guru
      16-03-2023

      Hello Rebekah_150 

      Can you signpost us to where we can find the sim details please?

      I have looked everywhere on my dashboard, but cannot see anything other than my number.

      Possibly I have missed it🙄

      • Rebekah_150's avatar
        Rebekah_150
        Team SMARTY
        16-03-2023

        when you log into your dashboard the phone number would be on the top right hand side of the landing page 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    14-03-2023

    The SIM card provider should be able to tell which mobile number is linked to which SIM card.

    You may need to contact the providers of each SIM card for assistance, but if a SIM card becomes inactive most providers will NOT reactivate the SIM card.