text messages wont send

[LauraFis_317418]

I have received a text message from my midwife/health visitor service to opt in for an app. I have to reply yes - and the text message wont send. I have attempted to buy on add on as I know I cant text into competitions etc.

The reply to the opt in is a free text that does charge and is registered with uk regulator? This is for my medical care?

[MSF · Accepted solution]

Unfortunately, Smarty currently does not support messages to short code numbers (I suspect this is what you are trying to send).

They say that they are looking into it. It may be worthwhile you having a web chat with the Support Team to log your problem - the more they get, then perhaps action will be quicker?

Is it possible that you can download the app if your head;th professional sends you a link? Hope it works out for you.

[Victoria]

SMARTY, please unblock texting FREE short numbers.
I'm not able to reply to my bank's authentication requests because of short number texting is blocked to ALL numbers - the one I need is FREE. This is very inconvenient.

[MSF]

@Victoria Unfortunately, this has been discussed at length and quite frequently but it does not seem that Smarty intend introducing it soon from what we see here. The only numbers that do work are for getting PAC etc.

[stagger]

I also got the same problem and Smarty really can't help on this! I don't know why even the 'out of plan add on' cannot be help in this case! Now it is a right moment to think switching my bank accounts or switching my number to another telephone company. Can anyone know which telephone company could provide this service, even if it is chargeable.

[MSF]

@stagger  There are a number of networks that do support short code texts - including 3 themselves. You would need to check with each one.