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Talking to a person

GrahamW_1910295
SMARTY Pioneer
SMARTY Pioneer

‎03-21-2023 07:11 PM

Absolutely awfully slow replying back to me when they say s and I write back straight away then hear nothing back from them for ages. To the point I need to do something. Absolutely diabolical. 

2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎03-21-2023 07:41 PM

I'm inclined to agree - especially in view of my recent experience using the SMARTY web chat support channel.

I guess mediocre customer support might be a fact-of-life when using a value proposition service provider, who only offer self-service and online support, which isn't delivered in real-time. Very frustrating when things aren't working as they should, and you find getting relevant and timely assistance becomes problematic.

WelshPaul
SMARTY Motivator
SMARTY Motivator

‎03-21-2023 08:44 PM

There is no telephone support with SMARTY and the online chat isn't live chat, just chat based. If you want better support them you're going to have to put your hand in your wallet and pay for it!