Forum Discussion
Talking to a person
Absolutely awfully slow replying back to me when they say s and I write back straight away then hear nothing back from them for ages. To the point I need to do something. Absolutely diabolical.
I'm inclined to agree - especially in view of my recent experience using the SMARTY web chat support channel.
I guess mediocre customer support might be a fact-of-life when using a value proposition service provider, who only offer self-service and online support, which isn't delivered in real-time. Very frustrating when things aren't working as they should, and you find getting relevant and timely assistance becomes problematic.
