05-03-2024 04:42 PM
How do you talk to customer service. This bot is rubbish??
Solved! Go to Solution.
05-03-2024 04:55 PM - edited 05-03-2024 04:55 PM
Unfortunately @JeetenC_2689690, that's not an option SMARTY Mobile provide.
SMARTY help & support is online only.
You can chat online to an advisor from https://smarty.co.uk/contact.
Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.
05-03-2024 04:55 PM - edited 05-03-2024 04:55 PM
Unfortunately @JeetenC_2689690, that's not an option SMARTY Mobile provide.
SMARTY help & support is online only.
You can chat online to an advisor from https://smarty.co.uk/contact.
Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.
05-03-2024 05:22 PM
@JeetenC_2689690 A network like smarty keeps the prices down by not having to pay for a team of customer service people on phones. Web chat is cheaper and quicker and that reflects in the price you pay.
If a phone line to customer service is important to you, then you willed to go with a more expensive network provider unfortunately.
05-03-2024 05:26 PM
Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.
05-03-2024 05:33 PM - edited 05-03-2024 05:33 PM
Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'.
#LessSMARTY, #MoreMalarkey, @JeetenC_2689690.