Contact number

[Bashayr_1511077]

I need a smarty contact number I want to call you as soon as possible 

[Strandloper · Accepted solution]

@Bashayr_1511077,

Welcome to the Smartys Users Forum.

 We are customers/Users just like you.

Just so you know, Smarty DO NOT have a customer hotline/phone number.  There are only two ways to contact them.

The best point of contact is through Webchat, otherwise it's a case of sending an email.

You can get these details through the help articles created by Smarty.

[JeetenC_2689690]

Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.

[Chalkychap]

Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'. 

#LessSMARTY, #MoreMalarkey, @JeetenC_2689690. 

[GarethT_2730825]

I just don't know what to do 

[JJP2RidesAgain]

That isn’t at all helpful to be honest, posting “I just don’t know what to do”…

As members of this community forum are not, to the best of my knowledge, psychic, you will have to be more effusive about any issue that you want help with. 

[MSF]

@GarethT_2730825  I often feel the same - particularly when I read a post but the writer has not said what help they were looking for.

[Patrick_2828759]

Why don't I have  service outside my flat N195ts 

[MSF]

@Patrick_2828759  We are members like you and so do not know the specific answer. however, if you do a Network Status check, it suggests that your local mast is often congested. This may in turn be linked to recent turn off of 3G signal.

Also, are you sure that your phone is compatible now?

[JohnBre_1298565]

Arrived in dSpain badly disabled have data and texts but can't make calls need urgent help have neurological condition  hard to type 

[Gurveer_2425954]

Number 

[MSF]

@Gurveer_2425954  What number would you like?"

[MuniraA_1414465]

I have activated my sim but i didnt give my pac number i want to keep my number what do i do?

[MSF]

@MuniraA_1414465  You can do that within your Account Dashboard. It gives you the chance to put in the PAC from previous network: https://smarty.co.uk/dashboard/settings/phone-number 

[KT101]

'Digital first'  is smarty's way of saying we only care about your cash, we don't care about humans. Smarty is owned by CK Hutchison Holdings Limited, based in Hong Kong, and who also own UK Power Networks, Northern Gas Networks, Northumbrian Water Group, Park 'N Fly Airport Parking and Wales & West Utilities. The company made around £3 billion profit in 2023.

[MSF]

@KT101 I'm not really sure what point you are making here.

Smarty offer a product - a no-frills product - at a reasonable price. If you want that product, you need to accept that there is no customer service agent at the end of a phone line because that costs more to provide.

Pretty much all companies are owned by owners who are in it to make money - it's called business.

I don't believe that they set themselves to be an altruistic organisation. for that, you may want to look at Charities and I don't see any running mobile networks.

Are you suggesting that companies such as EE or Vodafone run for the greater good of mankind?

[SmartyTrousers]

@MSF I'm old enough to remember the first generation of cellular networks in this country, where you would pay a £35 connection fee plus £15-£20 a month, and that monthly fee included nothing - outgoing calls were extra.

These days you can get pretty much unlimited everything for about the same price (in fact for considerably less when you take inflation into account) from a provider like Smarty, and still some folks aren't satisfied 🤦🏻‍♂️

[MSF]

@SmartyTrousers You may think that......but I couldn't POSSIBLY comment!

[ShawniP_3082657]

Please can you help 

[MSF]

@ShawniP_3082657 What do you need help with?