Sim problem

[Jonatha_1318620]

I can receive call and texts but unable make calls since my new sim was installed 

[MSF]

@Jonatha_1318620 

1. Check your Account dashboard to ensure active sim and Smarty plan showing.

2. Take out sim and clean carefully with tissue then reinstall in phone.

3. Perhaps do a network reset to ensure that sim is registering properly to network.

4. If none of this works, you may need a web chat with Smarty Support team.

[MSF]

PS - @Jonatha_1318620  Your post was apparently posted on 21/11/2024 at 17.37 but has only shown up on my system in the last few minutes today - strange?

[Jonatha_1318620]

• Because this is a new phone to me although not a new phone as such. I don’t know if the problem is with the SIM or the phone. I’m unable to make any calls on 4g/3g whichever is available although I can receive calls and send and receive text messages. I don’t know who to contact to sort this problem out. Can you help me please?

[Jonatha_1318620]

You’ve sent me a spare SIM can I put that in to identify the problem at least this would isolate the issue with either the phone or SIM ?

[MSF]

@Jonatha_1318620  Did you follow the steps that I suggested?

The spare sim was to give to a friend and will not be registered to your account.

When you say "You've sent me a sim..." it's not us as we're forum members - customers like you.

[Goddess_Bastet]

When I joined I had to reset the network settings so I’d recommend doing that. Also ensure the correct number is showing under the phone’s settings.