Sim not delivered

[Mohamme_1896287]

Sim not arrived, want to change my delivery address 

[MSF]

Hello @Mohamme_1896287  please take a look at this article which will tell you how to deal with this issue: https://help.smarty.co.uk/en/articles/1155166-sim-delivery

[Mohamme_1896287]

• No, it didn’t help, I would like the SIM sending to my home address of 18 Cyprus Street, Wakefield, WF12RW, 
• If this is not possible, then I would like a refund, thank you, as this has been going on too long 

[MSF]

@Mohamme_1896287 

First point - this is the Community Forum and not Smarty Staff, so we cannot look into your account.

Second point - PLEASE never put your personal details in posts like this which are public

Third point - What didn't help and why?