number issues

[darrenS_2098104]

hi I recently joined smarty from o2 and transferred my old number over.

i am finding that any new contacts i am texting are getting the smarty sim number i got before i transferred??

[MSF]

Hello @darrenS_2098104 . Your phone has 'remembered the number initially allocated to the Smarty sim. depending upon the type of phone, you will be able to change this to the correct number somewhere in the settings.

[darrenS_2098104]

i have a Samsung would you have any idea how?

thanks!

[MSF]

Hello @darrenS_2098104 . Well, I'm not a Samsung user (I do Apple) so cannot help much.

I am guessing that somewhere on screen you have a settings icon (mini gear wheel?). Somewhere in there, I would expect to be able to see phone details that shows 'My Number'

You could also look online for support: https://www.samsung.com/uk/support/product-help/mobile-devices/#smartphone-tabs

[darrenS_2098104]

appreciate your help thanks!

[MSF]

@darrenS_2098104  de nada!!