09-09-2024 12:11 PM
Hi,
I have purchased two Samsung, one for my partner and one for myself. As the purchaser I have activated my partners sim using the app. Because I have done that it will not allow me to activate my sim on the same app.
I have spoken to Smarty, but they could not advise. Has anyone else faced this issue and how did you get past this?
Thanks in advance
Ronnie
Solved! Go to Solution.
09-09-2024 01:19 PM
@PaulRei_2882377 If you are trying to activate more than on sim on the same email, that will only work if you form a group and add the second sim as a 'nickname' sim; this will give limited access to the account features.
If your partner starts her own account with an email, shouldn't be a problem.
May I suggest that you read this help article: https://help.smarty.co.uk/en/articles/3417277-what-is-a-group-plan
09-09-2024 01:19 PM
@PaulRei_2882377 If you are trying to activate more than on sim on the same email, that will only work if you form a group and add the second sim as a 'nickname' sim; this will give limited access to the account features.
If your partner starts her own account with an email, shouldn't be a problem.
May I suggest that you read this help article: https://help.smarty.co.uk/en/articles/3417277-what-is-a-group-plan