@ArlitaSu_763436 That is not the experience of the many customers who stay with Smarty.
A scam occurs when someone deliberately fools you into parting with money for nothing. If you suggest that 100 emails were not replied to, then I suggest you raise a formal complaint. At a later date if it is not sorted out, you would have the option of taking the issue to an ombudsman, but I doubt it would come to that.
