Problems with new SIM card.

[JulianS_1892384]

I've activated a new SIM card and transferred an old phone number from BT.  This is to be used in a basic (non-smart) mobile for my mom and I've received confirmation from Smarty that the phone number has been transferred but I can only make Emergency calls from the phone.

[JodieC]

Hi @JulianS_1892384 

Thank you for reaching out to our SMARTY community forum. 

Please reach out to our webchat team so we can look into this and ensure the port has been accepted successfully.

https://smarty.co.uk/contact

- Jodie