Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Problems with android app

Willemien
SMARTY Pioneer
SMARTY Pioneer

‎17-02-2023 16:15 PM - last edited on ‎19-07-2023 15:56 PM by SMARTY Moderator SMARTY Moderator

My android app doesn't seem to be working right again 😞

Problems

- I have an active plan but somehow the app thinks I am not. (Luckely my Internet does work)

- trying to contact smarty via the app opens ghe wrong Web browser (I have more than one Web browser and it doesn't open my normal webbrrowser.(That means I cannot log in and so) 

When do we get a good working app that does all by itself

 

Version  1.10.3 

My smartphone

Samsung galaxy xcover pro

Android 13

 

 

 

Labels:
0 Kudos
2 REPLIES 2

MarkWeatherill
SMARTY Commentator
SMARTY Commentator

‎17-02-2023 18:36 PM

Hi,

I'm sure you've tried uninstalling and reinstalling the app.

You can always contact web chat via the smarty.co.uk website (on any browser of your choice!)

0 Kudos

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎17-02-2023 19:38 PM - edited ‎17-02-2023 19:38 PM

I don't trust the SMARTY app - quite a few things don't work, and also some features are missing from the app.

The website dashboard came a year or two before the app, which seems to be playing catch-up with the website. I'm sticking with the online dashboard until the app matures.

 

0 Kudos