Forum Discussion
Poor signal after port
EE and SMARTY use different mobile network infrastructure, so having a good signal with EE in one location doesn't guarantee SMARTY will also have a good signal.
Your number being transferred doesn't affect the SMARTY Mobile signal you get at any given location.
SMARTY Mobile might have a network fault or other service issues at your location HenryKe_2017578.
Use your postcode to check at https://www.three.co.uk/support/network_and_coverage/network_support.
EE and SMARTY use different mobile network infrastructure, so having a good signal with EE in one location doesn't guarantee SMARTY will also have a good signal.
Your number being transferred doesn't affect the SMARTY Mobile signal you get at any given location.
SMARTY Mobile might have a network fault or other service issues at your location HenryKe_2017578.
Use your postcode to check at https://www.three.co.uk/support/network_and_coverage/network_support.
Hi there,
Thanks for the reply. I checked 3s and smarty service checker and it is listed as "very good" in my area, so I was happy to switch.
I wondered if the process of switching me to the network is still taking place?
I do think that the checker gives a generalisation of service in the area. It does not allow for individual issues such as buildings blocking signals.
It may be worth checking if the signal is better when you move around the area.
I've been outside and all around and the signal is poor all over where I live, think i shall be moving away from Smarty rather fast sadly.
HenryKe_2017578 Is the general area a bit lower than surrounding area? We had that problem when we lived somewhere that was in a slight dip when on O2. We had to run upstairs to take a call!
