Poor service since three and Vodafone merger

[ChrisCo_2240579]

Has anyone else noticed the poor service since three and Vodafone merged.  Texts are taking a day to be delivered, didn’t think too much of it when it first happened but then I heard in the news that they had merged.   Always had this problem with Vodafone both personally and with a business account.  Think I may have to move from Smarty.

[RachelN_2685932]

My connection is now really poor.  Previously I had a problem free service.    But now Even a quick DuckDuck or google search isn't connecting and tethering is stable for  only a few minutes at a time.   I'm in North Lincolnshire  (DN21) but previously internet  my was allegedly coming from Kent - without any issues until the merger.     May have to find another provider ..... which is a shame as Smarty offer great deals  .....

[Goddess_Bastet]

Check for any carrier updates. My iPhone 14 had one recently. 

[Ha05ger]

Mines most definitely improved but maybe a fluke 

[RachelM_7667]

Hi ChrisCo_2240579,

On 2nd June 2025, Three UK, who operate SMARTY, and Vodafone UK officially merged, and we’re excited to embark on a new chapter with the goal of creating one of Europe’s leading 5G networks. There are no changes to your terms and conditions or the way you contact us at SMARTY. If you want more information, please visit our help article: https://help.smarty.co.uk/en/articles/10235435-what-does-three-s-merger-with-vodafone-mean-for-smart...

Our network and engineering teams are also working around the clock to provide you with the best possible network experience.

I'm truly sorry to hear that you’re facing network issues. You can check here for any disruptions or outages that may be affecting your service https://smarty.co.uk/network-status-checker

- Rachel

[MSF]

@ChrisCo_2240579 No difference here. The merger has been ongoing for a while and only recently completed.

[Goddess_Bastet]

Tbh I haven’t noticed any difference.