Plan paused

[LeahGoo_2291740]

Why does my plan keep pausing despite the fact I’ve got it on auto renew?

[JodieC]

Hi @LeahGoo_2291740 

Thank you for reaching out to our SMARTY community page! 

This could be a few reasons, you may need to update your payment details if you have recently received a new card or your card has expired. You may also need to check the SMARTY app to make sure the auto-renew is on as this can be turned off is a payment has been missed. 

Please check the app and make sure all information is updated. 

If the issue persists, please reach out to our webchat team so we can take a further look into this and find the best possible resolution! - 

https://smarty.co.uk/contact

I hope this helps!😍

[JamieNa_2430591]

i also have this problem. The toggle for auto renew seems to default to off on the app. If doesn't say auto renew on. 

[MSF]

@JamieNa_2430591 Have you accessed your account dashboard via the web page instead? I often find this better.