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Payment renewed. Now saying failed yet money gone from bank

AndrewW_2749244
SMARTY Pioneer
SMARTY Pioneer

Got a message about payment not received.  Set up new payment. Payment taken from bank , payment showing on smarty app....then I get text saying payment failed .....something not right . Is it a scam ?

2 REPLIES 2

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

HeyAndrewW_2749244

I would need to access your account to assist you further and I do not have access to it on this platform, if you contact our customer care team they can assist https://smarty.co.uk/contact available daily from 8am – 8pm.

MSF
SMARTY Guru
SMARTY Guru

@AndrewW_2749244  The main point is - do you have mobile service? If payment had failed totally, you would be cut off without service.

Other than that - exactly as advised by @Rebekah_150