11-04-2023 10:50 AM
Been with smarty for one week and will be ending contract finding it impossible to switch my old number with smarty shocking customer service just dribbling the same message repeatedly.
Solved! Go to Solution.
11-04-2023 12:02 PM
Hello @RobertH_1970330 . I see that you have posted this text in a different thread and a couple of us have replied there.
11-04-2023 12:02 PM
Hello @RobertH_1970330 . I see that you have posted this text in a different thread and a couple of us have replied there.
07-11-2023 06:55 PM
Hi I'm new here and struggling to find where I post a question. I would like to leave but when I request a pac it says "sorry somthing has gone wrong, to access your pac, please contact support" is that here? What do I do?
08-11-2023 12:19 PM
@KellyD No, it isn't here because we are not Smarty staff (generally) and so cannot get into your account.
Go to https://smarty.co.uk/contact and you will see how to get in touch with the Support Team.
08-11-2023 01:09 PM
Just got sim and had given pac code to save old number! They have sent me a new number ffs?
08-11-2023 05:26 PM
@Jonatha_2384762 When you activate a new sim, it has a random number allocated.
After activation, you then request a port-in of your old number and it should be changed on the next business day https://help.smarty.co.uk/en/articles/7172594-when-will-my-number-be-transferred