PAC code delays

[DylanCr_3433935]

Why is it’s taking Sooooo long to move my number over from Three????  I was advised it would take 24rs.

I activated my Smarty SIM card on the 17/06/25. The first date I was given for my number to be transferred over was 20/06/25.  This changed three times already 23rd, then 24th and  now the 25th.

There appears to be NO one I can call to resolve this or move the matter forward. 

This doesn’t give me a good first impression of Smarty and I getting anxious that I will lose a number that I’ve had for 25 years because Smarty and Three can’t seem to communicate properly.  I’ve logged a complaint only to be told that someone will come back to me in 7 days. 

This is simply NOT good enough. 

[DylanCr_3433935]

So YET AGAIN my transfer date has moved.  This is now the FIFTH time the transfer date has changed.  I thought this WHOLE process was supposed to take 24 hours, by the time the 26th rolls around it will be 9 days since I activated my sim and gave Smarty my PAC code.

Can anyone that works for Smarty explain what the hell is going on here ????

[MSF]

@DylanCr_3433935 If you want someone from Smarty to respond, you will need to raise a Complaint.

This forum has Moderators who do work for Smarty, but they rarely seem to have the specific level of information that you are seeking.

[DylanCr_3433935]

I logged a complaint yesterday before my first livechat.  They have stated that I would get a response in 7 days.

The issue I have is that the PAC code has an expiration date and it is a number I have had for 25 years and I do don’t want to lose it. 

[MSF]

@DylanCr_3433935 Firstly, don't forget that transfers do not take place over weekends.

contact smarty Support via web chat for an answer or else escalate to a Complaint.

[DylanCr_3433935]

I gave Smarty my PAC on a Tuesday so the issue of the transfer being over a weekend isn’t relevant.  It’s now been a week and it’s still not been transferred over.

[MSF]

@DylanCr_3433935 ....hence the second part of my reply.

[DylanCr_3433935]

Already have . They said they’re on it, though considering my transfer date has changed four times at this point, I have very little faith.

[MSF]

@DylanCr_3433935 Have you checked to see that your old network still has the number live? i.e. does your old sim from them still work?