Forum Discussion
PAC code delays
So YET AGAIN my transfer date has moved. This is now the FIFTH time the transfer date has changed. I thought this WHOLE process was supposed to take 24 hours, by the time the 26th rolls around it will be 9 days since I activated my sim and gave Smarty my PAC code.
Can anyone that works for Smarty explain what the hell is going on here ????
DylanCr_3433935 If you want someone from Smarty to respond, you will need to raise a Complaint.
This forum has Moderators who do work for Smarty, but they rarely seem to have the specific level of information that you are seeking.
I logged a complaint yesterday before my first livechat. They have stated that I would get a response in 7 days.
The issue I have is that the PAC code has an expiration date and it is a number I have had for 25 years and I do don’t want to lose it.
DylanCr_3433935 I believe that PAC codes expire if not used after 30 days.
