Out of plan add on not working

[RichardHu_91642]

I an currently on holiday in Vietnam having traveled from the UK. 

I purchased an out of plan add on which worked up in Hanoi, it ran out so I purchased another one and having traveled down to de nang I can not get a mobile signal.

Any help please. 

[MSF]

@RichardHu_91642 Have you tried manual search for available networks?

Does the new add on show on your account dashboard?

[RichardHu_91642]

Vietnamobile is my local network but it just asks me to sign in, but takes me to the smarty login page, if which I am already signed in. 

As for the add on showing, no it doesn't, I don't know why when I have an email confirming. I feel my holiday is nearly over and I have not being able to enjoy it for lack of network. I don't think I will be staying with smarty. 

[MSF · Accepted solution]

@RichardHu_91642 If the [purchase of the add in does not show on your account, then it is possible that it did not go through at the time. I assume that money has also not left your bank account.

If in doubt, web chat with Support Team.

[RichardHu_91642]

The money has left my account 

[MSF]

@RichardHu_91642 Then you definitely need to web chat with Support Team.