Ordered a SIM card by mistake

[Rosvita_2224569]

Hi I order a SIM card by mistake but o already got it

[Strandloper]

@Rosvita_2224569,

I'm not sure exactly how to help.  This is the Smarty customer forum, and most of us are customers, just like you. As it's a public forum, might I suggest you keep personal detail private.

It might be better if you talk to a Smarty Agent, via Webchat.  They should be able to help you, while keeping you information private.

[MSF]

Hello @Rosvita_2224569 . If you have not paid any money, then it doesn't really matter.

If you have already paid for a Smarty plan and no longer wish to use it, you will need to request a refund via a web chat with the Support Team.

[AnitaLe_2835895]

Hi, please  how do I go about cancelling a sim I just ordered by mistake 

[MSF]

@AnitaLe_2835895 If you have not yet paid any money for it, then you do not need to do anything.

If it is not activated then literally nothing happens.

[Rebekah_150]

Hey  AnitaLe_2835895

If you need to cancel your account here is a guide to help https://help.smarty.co.uk/en/articles/4262399-14-day-money-back-guarantee and our customer care team is on had if you need further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.