05-16-2023 10:47 AM
Hi. My old number has been switched off to emergency numbers only, but hasn't transferred over to my new smarty sim
05-16-2023 11:01 AM
Hey Michael_2038463,
We would need to check your account to assist further if you can pleas get in touch with our chat team they can help you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.
05-30-2023 09:21 AM
Hi Michael_2038463, I had a similar issue and the chat team put my mind at rest, explaining the process and what would happen during the transfer, so it may be best if you contact them as Rebekah_150 recommends.