We would need to check your account to assist further if you can pleas get in touch with our chat team they can help you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.
Hi Michael_2038463, I had a similar issue and the chat team put my mind at rest, explaining the process and what would happen during the transfer, so it may be best if you contact them as Rebekah_150 recommends.
