02-09-2023 06:56 PM
My friends and family are receiving texts with my new SIM number although I transferred my old number. Any idea how to fix it?
Solved! Go to Solution.
02-10-2023 07:24 PM
Sorted! 👍 Thank you so much for your help, it worked and is very much appreciated.
02-09-2023 08:31 PM
What handset are you using @Shahram_1840045?
02-09-2023 08:37 PM
Moto g 10
02-09-2023 08:39 PM
moto g10
02-10-2023 09:10 AM
Okay @Shahram_1840045, turn OFF the "Chat features" option in the Messages app on your handset.
Sounds like Google are still using the SMARTY number initially allocated to your SIM card, before you transferred your number over to SMARTY.
Turning OFF "Chat features" avoids using Google to send your text message, and uses the SMARTY network instead.
02-10-2023 07:24 PM
Sorted! 👍 Thank you so much for your help, it worked and is very much appreciated.
02-09-2023 09:33 PM
I had this same issue last week to which is had to factory reset my device to make it work. Backup your device and give it a go? I'm not sure about waiting it out longer but didn't work for me. Hope this helps! 🙂👍🏻
05-16-2023 07:08 PM
i ned to transfer my ol number with smarty please