06-20-2024 07:52 AM
The data sim in our campervan TV worked twice, in different locations in Europe. The sims in our iPhones worked perfectly throughout. I have adjusted the settings and we were clearly not in a blackspot. The sim worked again in the uk. Can anyone shed light on this problem?
Solved! Go to Solution.
06-23-2024 06:48 PM
Yes, I think you’re right!
06-20-2024 12:51 PM
Perhaps you reached the 12GB/month roaming mobile data limit applicable in EU inclusive roaming destinations, @JeanHow_2042742.
06-20-2024 01:04 PM
Thanks. Should have mentioned only 7GB have been used.
06-20-2024 01:13 PM - edited 06-20-2024 01:15 PM
Perhaps you tried to use roaming mobile data while not within one of the EU inclusive roaming destinations, @JeanHow_2042742.
Any out-of-plan use won't work unless you've credit in your SMARTY plan account.
If your SMARTY plan data allowance is less than 12/GB, then that is the limit that applies for roaming in an EU inclusive roaming destination.
06-20-2024 01:15 PM
Thank you, however neither of these situations apply
06-20-2024 01:18 PM
Perhaps one of the SMARTY customer care experts can help, @JeanHow_2042742.
Contact SMARTY support online at https://smarty.co.uk/contact - advisers work between 8am - 8pm everyday.
06-23-2024 06:48 PM
Yes, I think you’re right!