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Estelle_2247742
SMARTY Pioneer
SMARTY Pioneer

‎04-29-2024 12:32 PM

I have paid for my service before the deadline and now I’m getting emails saying my service is about to expire.. I have no access to 0800 numbers either is there something wrong with this service today?

0 Kudos
2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎04-29-2024 02:41 PM

Sounds like you don't have an active plan for your SMARTY SIM card, @Estelle_2247742. 

Community members can't look at your SMARTY account for privacy and security reasons, so best have an online chat with SMARTY customer service, @Estelle_2247742. 

Do this online at https://smarty.co.uk/contact - scroll down to "Start a conversation". 

MSF
SMARTY Guru
SMARTY Guru

‎04-29-2024 03:34 PM

@Estelle_2247742 As per my reply to your other post - 0800 numbers are included.

Check your account dashboard to see if you have an active plan. If the problem remains, do a Network Status check to look for potential mast issues locally and if there is no info there, start a web chat with Support Team.