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New PAC code entered still hopeless

MichaelJ_195371
SMARTY Pioneer
SMARTY Pioneer

‎05-19-2023 09:43 AM

So cancelled PAC code and got a new one.  Entered old number and PAC code in upper case BUT box STILL says not recognised.  What is going on? Smarty - contact me to sort this out, PLEASE

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3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

‎05-19-2023 09:55 AM

Hello @MichaelJ_195371 . Sorry, but you are not actually writing to Smarty when you post here - this is the Community Forum.

Not sure what is causing the problem you describe, but I think it will need a web chat with Support Team to sort it. 

These sub-networks keep the price down by not having traditional customer service lines - they operate mainly via web chat, so I don't think that they will contact you by phone unless you specify that when you complete a complaint form - https://smarty.co.uk/complaints

 

MSF
SMARTY Guru
SMARTY Guru
In response to MSF

‎05-19-2023 09:58 AM

Hi again @MichaelJ_195371  - just spotted your earlier thread about this, so can see what is going on. 

All very frustrating for you!

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JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎05-19-2023 02:02 PM

Hey @MichaelJ_195371 

I'm sorry to hear about your PAC issues. This is something our Tech team will need to look into! Please reach out to our webchat team by following this link - 

https://smarty.co.uk/contact

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