Hello @GeneArn_1676065 the problem to some extent is that Smarty relies on 3 network (as you have obviously seen). this means that they don't really get to call the shots and therefore cannot realistically say how long the problem will persist.
I realise that this is very frustrating for you. It may be that, if you raise it as a complaint with Smarty, someone may be able to research the problem and get you a better answer.
Obviously, we are just Community forum members and so do not have access to that type of info.
