[Network Issue] Service Update

[YulianK]

We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.

Data services are unaffected, please bear with us.

[RobertR_2061342]

when did the problems start please? I have text notifications of voicemail but can't access voice mailbox or connect to anybody by phone! 

[GreatMarko]

Around 1pm is when people started reporting issues

[RobertR_2061342]

when will it be resolved?

[BreandanM_20043]

I have exactly this as well. 

[Michael_1880767]

It’s been about 10 hours now. Any progress?

[GreatMarko]

Are emergency calls to 999 affected during this outage? I see people reporting that they can't make non-emergency calls to 101/111

[HectortheKat]

cant sign into the Smarty App either as that looks down - Three is also down 

[JamesWa_2145165]

It has been at least 3 days for me not being able to make or receive calls.  Until now I thought my new mobile phone was faulty, but having tried a Tesco (O2 network) sim which worked perfectly, I now realise it is the Three network that is the problem.

[SmartyTrousers]

@JamesWa_2145165  If it's been 3 days then that's a separate issue to this.

[leedorney]

My number isnt able to be called, like it's not like im on the phone all day but being able to  be called is helpful lol

[Concept2]

Is this geographic?  I am Midlands and can’t make or receive calls.   I was ported in last week so concerned it may be linked to that.     Data seems ok.

[GreatMarko]

No, it's national

[AndrewE_2318483]

South Bucks - last few hours only data , voicemail building up, can't access it or calls in and out. Hopefully they'll fix it soon. 

[UrsulaVG]

I'm in Lancashire and my calls aren't working either; nor are my husband's on the same network.  We have been with Smarty a few months, so we aren't new customers.

[johnnyv_2174038]

Well it would be nice to be notified when there are issues 

[SmartyTrousers]

You just have been.

[danield_2157630]

Can't make or receive calls either since about 13:30 today here in TQ (South Devon)... Had friend test my mobile, kept ringing and didn't go to answerphone... not that i can pick up messages currently.. but can make & receive calls via Whatsapp... this is not great for my business.   

[leedorney]

Downdetector is reporting 3 is down... So I think that'll be nationally tho have still got data 🤔 started about 1.30pm can't upload a picture on here the mobile community site 👍

[Unhappycustom]

No service in Bradford we need financial compensation as paying £8 for no call options is bad today no ans about it at all

[SmartyTrousers]

So if you're paying £8 a month, that works out at around 26p per day.

Assuming this issue gets resolved today, you will have had no calling for a maximum period of half a day, so I make that 13p worth of service you'll have missed out on.

But that 13p also covers providing text and data facilities to you, which are still working. So let's say 1/3 of that pays for your facility to make and receive calls. I make that around 4.3p.

What would you do with your compo? Speed boat? Holiday of a lifetime? Or just invest it in a high interest savings account?

[JohnS_2237848]

It's not just the bare monetary value. It is the poor standard of communication, the fact I haven't been able to reach certain people, call my bank, etc. It is a broader inconvenience. Think about it - some people have reported missing calls from their doctors. Hardly an area for smug 'humour'. 

[RobertR_2061342]

sounds rather larger than a "small percentage of customers" https://www.techradar.com/news/live/three-uk-down-january-2025

[AdrianMa_908057]

I have been unable to use my phone since 13:00 today in Gloucester.  When will it be fixed?

[AdrianMa_908057]

I have been unable to use my phone since 13:00 today in Gloucester.  When will it be fixed

[Mohammed_601107]

How long this take quite while ago we can’t make and receive voice calls 

[MSF]

@Mohammed_601107 @AdrianMa_908057  As it is down to Three network, Smarty staff and members here are unlikely to know.

[DebbieA_1099687]

Down in TQ area since this afternoon. 

[Baz321]

I still have no service its been over 18 hours now and its starting to get annoying as people cant get in touch with me as the data services are affected most of the time aswell.

[SmartyTrousers]

That must be a separate issue to this.. this started around 1-2pm today.

[Baz321]

When is this goung to be resolved?

[ronfenn_1532670]

Thank you Yuliana for being open, i continue to suffer missed voice calls and am unable to make voice calls, why is the outage not manifested clearly within the Dashboard and secondly, can you text me when service is eventually restored pls.

[EthanielUK]

Im South Wales Swansea and havent been able to make any calls also from my mobile. text works, internet works but no voice just to let u know

[Przemysl]

Same in Glasgow, it's shocking that Smarty didn't provide any updates! No calls in or out! **bleep**?

[Barbara_2988586]

when wil this be resolved? I have been unable to speak to my GP today about an emergency 

[Stephen_2584753]

This is ridiculous now,it's 8.30pm now and it's still down in Glasgow since about 2pm,

[NickRee_2605579]

Also having issues, and my son and partner are on ID mobile and they are affected too.

Seems like it's more widespread and perhaps linked to the three network rather than a smarty issue.

[DarrenN_2254300]

The way I see it smarter is not very smarty if you can’t make calls on a mobile phone device what smart about that? How about sending everybody a text explaining that you’ve got issues rather than leaving it until you try to make a call disgraceful unprofessional obviously no consideration for your customers

[Silly_Selly13]

In Suffolk and have had no network since 1.30pm, expecting a call from my son's nursery and call forwarding is not working. 

[DarrenN_2254300]

There’s nothing very smarty about not being able to use your mobile phone when you need to make a call. A simple text message to your customers would resolve this by saying we’ve got issues and we’re sorry unfortunately you’re a disgrace you’re an embarrassment and you don’t care about your customers