Need SOS help the last few days I can’t use my ‘E’ Wi-Fi. . Download and also offline on my mobile

[PChang_1971490]

Can’t use my mobile Wi-Fi or download and often off line

[MSF · Accepted solution]

Hello @PChang_1971490 sorry to hear this.

I'm assuming that you have normally had a good signal. Can you check that there are no problems locally -

https://smarty.co.uk/network-status-checker

If that does not show up anything, try a web chat with Support Team who may be able to assist.

[PChang_1971490]

Travelling on the bus, underground, train ,Kingston ( Surrey )  unable to get Wi-Fi.

Down load speed 1.3 if I am lucky. My phone is Apple 12. Very disappointed transferring 

over to Smarty using E Broadband

[MSF]

@PChang_1971490  For London Underground, have you followed this article? :

https://help.smarty.co.uk/en/articles/5830528-free-wi-fi-on-london-underground

Have you checked that Mobile Data is turned on in the phone settings?

[Stephen_1472158]

Hi I don't no if its here but I need help my credits ran out and I don't get payed till Friday is there anychqnce of some help until then pmese

[MSF]

@Stephen_1472158  The forum cannot deal with account issues. You will need to webchat with Support Team to ask that question.

However, as Smarty do not seem to have a credit facility, I am not sure that they will be able to help.

 I assume you mean that your Smarty plan has finished. You can stop any auto renew and restart when you have funds as long as that’s within 6 months.