When did you give your PAC to SMARTY @Anthony_1120194?
What was the transfer date SMARTY emailed you after they accepted your PAC @Anthony_1120194?
This issue will probably need someone from SMARTY to look at your account, and PAC submission, which means using online web chat at https://smarty.co.uk/contact.
The support team work daily from 8am to 8pm.
