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Help please

MikeAll_1025596
SMARTY Rookie
SMARTY Rookie

Hi I am with SMARTY without auto renew but my plan ran out by 1 day over.

I logged in to my dashboard.

I find I need a new SIM !!!! Why couldn't I just buy a new plan.

I have ordered a new SIM. BUT now I am told I have no service for now and when I get my new SIM in a few days I will have a new number 😱

What???

Can I request a PAC - which will be from Smarty because I am already with them - and use the PAC to port my existing number to the new SIM? All pointless but will that do it?

I must keep my existing number. 

Question 2. While I wait for my new SIM, will this my existing number still receive incoming texts and calls. 

Thank you if anyone can tell me

 

 

 

 

 

 

 

 

 

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

I think that you should have a web chat with Support to see if they can assist you.

JoshuaAc_598427
SMARTY Rookie
SMARTY Rookie

Please let have lost my sim card can I get replacement of it