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my next payment plan not showing correctly

GlenJef_2087873
SMARTY Rookie
SMARTY Rookie

my next payment plan not showing correctly says im on previous plan but smarty have took ยฃ20 for the unlimited but not reset app to show this instead showing previous plan which was ยฃ6 ,is there a time on reset day that the app updates ?

4 REPLIES 4

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

Could be a simple fix of logging out of your online account or the Smarty app, and logging back in ...See if that updates to the current plan...If not, start a webchat with Smarty.

no that didnt work but bank account shows they took ยฃ20 out on renew 

lol site and app just updated while on this chat

Glad its sorted.

 

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