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my next payment plan not showing correctly

GlenJef_2087873
SMARTY Rookie
SMARTY Rookie

my next payment plan not showing correctly says im on previous plan but smarty have took £20 for the unlimited but not reset app to show this instead showing previous plan which was £6 ,is there a time on reset day that the app updates ?

4 REPLIES 4

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

Could be a simple fix of logging out of your online account or the Smarty app, and logging back in ...See if that updates to the current plan...If not, start a webchat with Smarty.

no that didnt work but bank account shows they took £20 out on renew 

lol site and app just updated while on this chat

Glad its sorted.