Mobile wifi speed

[KenHilt_1368852]

Hi, I am getting download speeds of approx 1.5mbps, shouldn't I be getting faster speeds.

Any ideas how to increase the speed, thanks for any help.

Regards 

[JJP2 · Accepted solution]

Did you check the coverage of Three, Smarty’s parent network, before signing up ?

Are you using your SIM in a phone, or a router, trying to use Smarty as a replacement for fixed line broadband (Which Smarty doesn’t recommend as a longterm ongoing solution, as it’s a consumer focused mobile phone service)

[MSF]

@KenHilt_1368852  The speed depends on a whole host of factors such as where you are in relation to masts, type of building you are in, how busy the network is, the device you are using.

[TomChea_2217441]

I get the same, coverage says 4g but don’t even get 5mbps which is pathetic 

[MSF]

@TomChea_2217441  So, have you checked coverage for your area and also the network status?

[TomChea_2217441]

It’s been this way for 10-12 days I don’t think it will improve 

[MSF]

@TomChea_2217441 If it is a network issue, then it may be taking time to repair.

[TomChea_2217441]

Wouldn’t it be cause for a refund if it’s over half of the month with substandard service though?

[MSF]

@TomChea_2217441 Don't bank on it because Smarty in the T&C's do not guarantee that every mast will function all the time.

That said, take a look at T&C's and also the network status checker. If you can prove that service in your postcode was not available for a considerable time, it's always worth at least having a try for a refund via a complaint (written politely as a request)