11-29-2023 08:41 AM
Hi,
Bit of a random problem here.
son joined Smarty in October from Three. I ported my number across and didn’t really have any problems. I’ve been SMS’ing my wife yesterday as her signal jibbed and we noticed that my messages were coming out of a random number (assume the old Smarty number).
So if send send an SMS (from another handset) to both numbers the messages both come through on my ported number. But when I message from my ported number it shows as arriving from the old number.
This is quite annoying and not what I’d expect… any help?
I’ve also notice/found that you can’t message 62**** numbers (ie BTP, Absolute Radio, etc)which is really annoying.
Any help?
thanks,
Dave
Solved! Go to Solution.
11-29-2023 11:32 AM
Hi DaveCros_611644
this does sound like an error has happened when porting your number over, I recommend speaking to our chat team as we can check your account and do the necessary troubleshooting https://smarty.co.uk/contact available daily from 8am – 8pm.
11-29-2023 11:32 AM
Hi DaveCros_611644
this does sound like an error has happened when porting your number over, I recommend speaking to our chat team as we can check your account and do the necessary troubleshooting https://smarty.co.uk/contact available daily from 8am – 8pm.
11-29-2023 01:49 PM
Spoke with the chat team and they gave the following solution, which worked for the message issue (on iPhone!).
07-07-2024 08:54 PM
That hasn’t worked with mine
07-08-2024 08:38 AM
@Elizabe_2819067 Network reset?