15-08-2023 14:16 PM
I have set up a group plan with my 2 sons in it. How can they see on there own phones what data calls and texts are left??
01-07-2025 16:01 PM
Did this ever get resolved? I've just registered a new sim but I can't figure out how to register a second log in for viewing usage.
01-07-2025 16:05 PM
@SiWi_1566024 If the sim is part of your group - and you are the group owner - then you can click on 'Go to My Dashboard" then click on the blue circle with your initials in the top right hand corner. You should then see all members of the group and can examine each one's details individually.
01-07-2025 16:23 PM
Yes, I can see that, but like the original post, I want my group member to use the app and monitor their own usage. I can't find anywhere where they register as a user and link it to their sim.
01-07-2025 17:24 PM
@PaulLis_2217545 If the group member logs in with their own email and password, then they can see their own usage. I have just checked this by asking my wife to ignore in as she is a member of my group - it worked without problem.
01-07-2025 17:25 PM
@PaulLis_2217545 ...by asking my wife to sign in....
02-07-2025 08:35 AM
Yes that makes sense, the issue is it's for my son. I set it up by adding a new sim to a new group. He therefore doesn't have a login and I can't see where to create one for him.
02-07-2025 08:38 AM
Ah, I see where I went wrong in the set-up. I selected myself /child under 16 which means only I can see usage. I think that needs reviewing so that they can keep a track. If I'd have selected a friend or family member, then it would have worked.
02-07-2025 08:49 AM
@SiWi_1566024 I think you have cracked it!! Looks like you set it up as a nickname sim i.e. a second one using your own email etc. Now, you can see the account details, usage etc but your son cannot.
15-08-2023 14:26 PM
@PaulLis_2217545 Full details are given in this article: https://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do
If you set them up with the correct access, they should be able to log into their own accounts.
15-08-2023 15:36 PM
That doesn’t explain what my boys have to do on their phones to see the info
15-08-2023 16:40 PM
Assuming you are the group owner, it's up to you to give each member of the group permission(s) to view various parts of the account, such as their own balance, the right to ask for a PAC or STAC code etc.
15-08-2023 17:28 PM
Many thanks but how do you that? I seem to be going round circles within the app and getting no where
15-08-2023 17:47 PM
@PaulLis_2217545 When they open the app on their phone, they need to log in and enter password - that gives access to their account.