cancel
Showing results forย 
Search instead forย 
Did you mean:ย 

Members in a group plan

PaulLis_2217545
SMARTY Pioneer
SMARTY Pioneer

I have set up a group plan with my 2 sons in it. How can they see on there own phones what data calls and texts are left??

10 REPLIES 10

SiWi_1566024
SMARTY Rookie
SMARTY Rookie

Did this ever get resolved? I've just registered a new sim but I can't figure out how to register a second log in for viewing usage.

@SiWi_1566024 If the sim is part of your group - and you are the group owner - then you can click on 'Go to My Dashboard" then click on the blue circle with your initials in the top right hand corner. You should then see all members of the group and can examine each one's details individually.

Yes, I can see that, but like the original post, I want my group member to use the app and monitor their own usage. I can't find anywhere where they register as a user and link it to their sim.

 

@PaulLis_2217545 If the group member logs in with their own email and password, then they can see their own usage. I have just checked this by asking my wife to ignore in as she is a member of my group - it worked without problem.

MSF
SMARTY Guru
SMARTY Guru

@PaulLis_2217545 ...by asking my wife to sign in....

MSF
SMARTY Guru
SMARTY Guru

@PaulLis_2217545  Full details are given in this article:  https://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do

If you set them up with the correct access, they should be able to log into their own accounts.

That doesnโ€™t explain what my boys have to do on their phones to see the info

@PaulLis_2217545,

Assuming you are the group owner, it's up to you to give each member of the group permission(s) to view various parts of the account, such as their own balance, the right to ask for a PAC or STAC code etc.

Many thanks but how do you that? I seem to be going round circles within the app and getting no where

@PaulLis_2217545  When they open the app on their phone, they need to log in and enter password - that gives access to their account.