โ15-08-2023 14:16 PM
I have set up a group plan with my 2 sons in it. How can they see on there own phones what data calls and texts are left??
โ01-07-2025 16:01 PM
Did this ever get resolved? I've just registered a new sim but I can't figure out how to register a second log in for viewing usage.
โ01-07-2025 16:05 PM
@SiWi_1566024 If the sim is part of your group - and you are the group owner - then you can click on 'Go to My Dashboard" then click on the blue circle with your initials in the top right hand corner. You should then see all members of the group and can examine each one's details individually.
โ01-07-2025 16:23 PM
Yes, I can see that, but like the original post, I want my group member to use the app and monitor their own usage. I can't find anywhere where they register as a user and link it to their sim.
โ01-07-2025 17:24 PM
@PaulLis_2217545 If the group member logs in with their own email and password, then they can see their own usage. I have just checked this by asking my wife to ignore in as she is a member of my group - it worked without problem.
โ01-07-2025 17:25 PM
@PaulLis_2217545 ...by asking my wife to sign in....
โ15-08-2023 14:26 PM
@PaulLis_2217545 Full details are given in this article: https://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do
If you set them up with the correct access, they should be able to log into their own accounts.
โ15-08-2023 15:36 PM
That doesnโt explain what my boys have to do on their phones to see the info
โ15-08-2023 16:40 PM
Assuming you are the group owner, it's up to you to give each member of the group permission(s) to view various parts of the account, such as their own balance, the right to ask for a PAC or STAC code etc.
โ15-08-2023 17:28 PM
Many thanks but how do you that? I seem to be going round circles within the app and getting no where
โ15-08-2023 17:47 PM
@PaulLis_2217545 When they open the app on their phone, they need to log in and enter password - that gives access to their account.