04-04-2024 03:56 PM
our smarty sim does not connect to the internet reliably, i have tried another dongle and this has made no difference?
04-04-2024 04:38 PM
Hi there,
Sorry to hear that you are having an issue.
Please feel free to contact SMARTY directly.
Please raise a chat with our Customer Support Team, the team can then look into this issue for you in more detail, they are online 7 days a week between 8am-8pm and can be contacted directly here;
Remember to ask to 'talk to a PERSON', rather than the bot.
Have a great day! -Adrian.
04-04-2024 06:26 PM
can i please have a contact phone number or email address so i can get this sorted please or a link to chat as i thought that was what this was?
04-06-2024 02:06 PM
Hi Christo, please raise a chat if this hasn't been resolved yet: https://smarty.co.uk/contact. You will first speak to a "bot". To be direct to an agent please type "speak to a person" and you will be put through to someone who can help. As mentioned by Adrian earlier, they are online 7 days a week between 8am-8pm. SMARTY is a digital first business so all of our customer support is dealt with digitally. Hope this helps - Susan
04-04-2024 05:08 PM
@Christo_2606094 Have you carried out a Coverage Check and also a Network Status check? If there are no issues, then it may just unfortunately be that you have a poor signal in your area for the 3 Network.
04-04-2024 06:14 PM
yes and we actually have another smarty data sim working in the same building which works fine, we have tried another new dongle too and that made no difference?
04-06-2024 01:12 PM
Just out of interest, you said “building”, not “house” or “flat”, so how big is the building ? It could simply be, as mentioned by @MSF that one part of the building has good coverage from three, Smarty’s parent network, whilst another part of the building does not have good coverage.
04-06-2024 01:18 PM
You saying “building” got me wondering - Are you trying to use Smarty Mobile as a replacement for business broadband ?
Have a look at the Smarty Terms and Conditions - Section 5.15 states that Smarty should not be used as a permanent replacement for fixed line broadband. They will stop your service if they deem you to be using Smarty as a permanent replacement for fixed line broadband.
I just wonder if this could be the issue you are facing with the “dongle not working reliably” ?