lack of connectivity

[Christo_2606094]

our smarty sim does not connect to the internet reliably, i have tried another dongle and this has made no difference?

[AdrianSMARTY]

Hi there,

Sorry to hear that you are having an issue.

Please feel free to contact SMARTY directly.

Please raise a chat with our Customer Support Team, the team can then look into this issue for you in more detail, they are online 7 days a week between 8am-8pm and can be contacted directly here;

https://smarty.co.uk/contact

Remember to ask to 'talk to a PERSON', rather than the bot.

Have a great day! -Adrian.

[Christo_2606094]

can i please have a contact phone number or email address so i can get this sorted please or a link to chat as i thought that was what this was?

[SusanOs_2623726]

Hi Christo, please raise a chat if this hasn't been resolved yet: https://smarty.co.uk/contact. You will first speak to a "bot". To be direct to an agent please type "speak to a person" and you will be put through to someone who can help. As mentioned by Adrian earlier, they are online 7 days a week between 8am-8pm. SMARTY is a digital first business so all of our customer support is dealt with digitally. Hope this helps - Susan

[MSF]

@Christo_2606094 Have you carried out a Coverage Check and also a Network Status check? If there are no issues, then it may just unfortunately be that you have a poor signal in your area for the 3 Network.

[Christo_2606094]

yes  and we actually have another smarty data sim working in the same building which works fine, we have tried another new dongle too and that made no difference?

[JJP2RidesAgain]

Just out of interest, you said “building”, not “house” or “flat”, so how big is the building ? It could simply be, as mentioned by @MSF that one part of the building has good coverage from three, Smarty’s parent network, whilst another part of the building does not have good coverage. 

[JJP2RidesAgain]

You saying “building” got me wondering - Are you trying to use Smarty Mobile as a replacement for business broadband ?

Have a look at the Smarty Terms and Conditions - Section 5.15 states that Smarty should not be used as a permanent replacement for fixed line broadband. They will stop your service if they deem you to be using Smarty as a permanent replacement for fixed line broadband. 

I just wonder if this could be the issue you are facing with the “dongle not working reliably” ?