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Keep my number

StuartR_1957260
SMARTY Pioneer
SMARTY Pioneer

I am trying to keep my number but the way they say it must be done does not look the Sam as my Dashboard what am I doing wrong?

9 REPLIES 9

MSF
SMARTY Guru
SMARTY Guru

You need a pac code from old network and then give Smarty details of your original number and the pac for them to start the process.

MSF
SMARTY Guru
SMARTY Guru

But doesnโ€™t work on weekends. If you apply Monday morning, it should transfer by Tuesday 5pm

Sorted thank you

I have the PAC code

AdrianE_2145142
SMARTY Rookie
SMARTY Rookie

Hi want to bring my old number over to smarty 

@AdrianE_2145142 In that case, this helpful article will tell you what to do: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number

Also, you can see what's necessary in your account dashboard.

To add to the useful info from @MSF

Some networks donโ€™t require you to add your birthdate when you request a PAC code by text. 

So, if โ€˜PAC ddmmyyโ€™  to 65075 doesnโ€™t work then :

Just text โ€˜PACโ€™ to 65075

Whichever network you currently use, itโ€™s always 65075 that you text for a PAC code 

*PAC is โ€œPorting Authority Codeโ€

jassingh
SMARTY Motivator
SMARTY Motivator

Just to add to this @JJP2 , on some networks aside from providing date or birth (or nothing at all), they usually ask for a PIN which is what you will have set up with that provider for an online account etc. Vodafone is one that asks for a PIN along with the word PAC before sending the info.

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

Thatโ€™s useful to know @jassingh ๐Ÿ‘