โ04-23-2023 07:47 AM
I am trying to keep my number but the way they say it must be done does not look the Sam as my Dashboard what am I doing wrong?
โ04-23-2023 11:47 AM
You need a pac code from old network and then give Smarty details of your original number and the pac for them to start the process.
โ04-23-2023 11:47 AM
But doesnโt work on weekends. If you apply Monday morning, it should transfer by Tuesday 5pm
โ04-26-2023 06:21 AM
Sorted thank you
โ04-07-2024 07:29 AM
I have the PAC code
โ09-06-2023 09:11 AM
Hi want to bring my old number over to smarty
โ09-06-2023 09:19 AM
@AdrianE_2145142 In that case, this helpful article will tell you what to do: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number
Also, you can see what's necessary in your account dashboard.
โ09-06-2023 09:43 AM - edited โ09-06-2023 09:43 AM
To add to the useful info from @MSF
Some networks donโt require you to add your birthdate when you request a PAC code by text.
So, if โPAC ddmmyyโ to 65075 doesnโt work then :
Just text โPACโ to 65075
Whichever network you currently use, itโs always 65075 that you text for a PAC code
*PAC is โPorting Authority Codeโ
โ09-06-2023 02:03 PM - edited โ09-06-2023 02:05 PM
Just to add to this @JJP2 , on some networks aside from providing date or birth (or nothing at all), they usually ask for a PIN which is what you will have set up with that provider for an online account etc. Vodafone is one that asks for a PIN along with the word PAC before sending the info.
โ09-06-2023 02:04 PM
Thatโs useful to know @jassingh ๐