Internet not available

[JohnRei_2491866]

I've preset settings as recommended by SMARTY but when not connected to Hotels WiFi and try to use Chrome I get Internet not available! Obviously I'm missing a step, any suggestions?

[MSF]

@JohnRei_2491866 Are you Roaming or in the UK? If Roaming, you need to set APN to mob.asm.net

[MSF]

@JohnRei_2491866 ...and see this article: https://community.smarty.co.uk/t5/faq/getting-started-with-smarty/ta-p/36

[JohnRei_2491866]

Thanks for responding, I'm in Madeira with APN preset as suggested and roaming set to connect to data services. When away from hotels WiFi and attempt to use Chrome I get Internet not available message. Obviously I'm missing a step, or two but don't know what to try 

[JJP2RidesAgain]

Do you have a signal on your phone ? 

It’s worth manually selecting a network, rather than letting your phone automatically select a network. 

It’s also worth double checking that you have indeed turned roaming on.

[JJP2RidesAgain]

In addition to the useful advice from @MSF it would be worth checking whether you have to pay for your hotel’s WiFi. 

[JohnRei_2491866]

No, hotel WiFi is free