05-22-2024 03:32 PM
I've preset settings as recommended by SMARTY but when not connected to Hotels WiFi and try to use Chrome I get Internet not available! Obviously I'm missing a step, any suggestions?
05-22-2024 03:37 PM
@JohnRei_2491866 Are you Roaming or in the UK? If Roaming, you need to set APN to mob.asm.net
05-22-2024 03:39 PM
@JohnRei_2491866 ...and see this article: https://community.smarty.co.uk/t5/faq/getting-started-with-smarty/ta-p/36
05-22-2024 07:16 PM
Thanks for responding, I'm in Madeira with APN preset as suggested and roaming set to connect to data services. When away from hotels WiFi and attempt to use Chrome I get Internet not available message. Obviously I'm missing a step, or two but don't know what to try
05-22-2024 07:38 PM
Do you have a signal on your phone ?
It’s worth manually selecting a network, rather than letting your phone automatically select a network.
It’s also worth double checking that you have indeed turned roaming on.
05-22-2024 03:57 PM
In addition to the useful advice from @MSF it would be worth checking whether you have to pay for your hotel’s WiFi.
05-22-2024 07:20 PM
No, hotel WiFi is free