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Internet not available

JohnRei_2491866
SMARTY Pioneer
SMARTY Pioneer

I've preset settings as recommended by SMARTY but when not connected to Hotels WiFi and try to use Chrome I get Internet not available! Obviously I'm missing a step, any suggestions?

6 REPLIES 6

MSF
SMARTY Guru
SMARTY Guru

@JohnRei_2491866 Are you Roaming or in the UK? If Roaming, you need to set APN to mob.asm.net

Thanks for responding, I'm in Madeira with APN preset as suggested and roaming set to connect to data services. When away from hotels WiFi and attempt to use Chrome I get Internet not available message. Obviously I'm missing a step, or two but don't know what to try 

Do you have a signal on your phone ? 

It’s worth manually selecting a network, rather than letting your phone automatically select a network. 

It’s also worth double checking that you have indeed turned roaming on.

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

In addition to the useful advice from @MSF it would be worth checking whether you have to pay for your hotel’s WiFi. 

No, hotel WiFi is free