05-29-2023 06:21 PM
I kept my previous number when I moved to Smarty but when I send texts, the recipient is getting notifications that the text is from the number that Smarty allocated me while processing the transfer of my previous number.
Any idea how I can this corrected?
05-30-2023 09:26 AM
@Ger @I suspect that your phone still has that number in the settings. You will need to change it so that the phone announces itself correctly.
06-01-2023 10:11 AM
Have checked the settings and the correct number is showing.
06-01-2023 10:13 AM
@Ger Also worth turning off and then on again to ensure that sim registers on network.
06-01-2023 10:16 AM
Tried that. It only seems to be a few cintacts. Wonder if it's the recipient phone that's the issue.
05-31-2023 02:21 PM
Post your phone make and model and someone might have some suggestions.
06-01-2023 10:13 AM
Thanks Alec - it's a Samsung Galaxy A20e
07-18-2023 05:38 PM
I am also having this issue with my OnePlus 9 phone
07-19-2023 08:37 AM
@MarkPar_2069398 First step is to look at phone settings to see what number is there and change manually if necessary.
Often the phone only remembers the first number allocated to the sim .
10-26-2023 03:04 PM
Did you manage to solve the problem with your oneplus 9 as I'm now having the same problem having just joined smartie with my oneplus 9.
09-05-2023 10:19 PM
09-06-2023 09:15 AM
@Drummerboytom In that case, you will need to web chat with Spport Team so that they can look into the details of your account.
Please give them as much info as possible so that they can sort it.
You probably realise that we are customers like you and so have no access to your personal account details.