Incorrect number showing on texts

[Ger]

I kept my previous number when I moved to Smarty but when I send texts, the recipient is getting notifications that the text is from the number that Smarty allocated me while processing the transfer of my previous number.

Any idea how I can this corrected?

[MSF]

@Ger @I suspect that your phone still has that number in the settings. You will need to change it so that the phone announces itself correctly.

[Ger]

Have checked the settings and the correct number is showing.

[MSF]

@Ger  Also worth turning off and then on again to ensure that sim registers on network.

[Ger]

Tried that. It only seems to be a few cintacts. Wonder if it's the recipient phone that's the issue.

[AlecEdworthy]

Post your phone make and model and someone might have some suggestions.

[Ger]

Thanks Alec - it's a Samsung Galaxy A20e

[MarkPar_2069398]

I am also having this issue with my OnePlus 9 phone

[MSF]

@MarkPar_2069398  First step is to look at phone settings to see what number is there and change manually if necessary.

Often the phone only remembers the first number allocated to the sim .

[AndyMas_2341892]

Did you manage to solve the problem with your oneplus 9 as I'm now having the same problem having just joined smartie with my oneplus 9.

[Drummerboytom]

I have exactly the same problem - an incorrect and invalid  number showing when I text.

Phone calls are working perfectly, showing correct phone number so I don't think it is anything to do with the phones settings. I have been with Smarty for six months and all working perfectly until this which has just started happening in the last few days

[MSF]

@Drummerboytom In that case, you will need to web chat with Spport Team so that they can look into the details of your account.

Please give them as much info as possible so that they can sort it.

You probably realise that we are customers like you and so have no access to your personal account details.