I need to order a new sim card

[Chalkychap]

Login to your SMARTY online account, then enter the following URL:

http://smarty.co.uk/dashboard/request-new-sim 

Good luck @JamesWel_219877.  

[AngelaC_2133923]

I have to purchase a new mobile  phone (previous one no longer working) and i need a new sim card. How do I purchase one

[MSF]

@AngelaC_2133923  You have not explained clearly here. Do you want to A)replace the old sim and have the same number or B)do you want to start again with a new sim?

For A) - Please see https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen

For B) - Start a fresh account with a new email

[MSF]

@AngelaC_2133923  Forgot to say......can you not remove the sim from old phone and insert in new phone? Or are you saying that old phone totally physically wrecked?

[RovingRaspberry]

As @MSF says, unless your old phone and SIM card are totally knackered and unusable, you simply take the SIM card out if the old phone abd pop it in the new phone 

[MSF]

@RovingRaspberry  Exactly, my dear Dr Watson !!!