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I have just joined smarty, on the £18 a month, unlimited deal.

mev202
SMARTY Pioneer
SMARTY Pioneer

But the email confirming my joining says £20 a month, until my contract refeshes. 

I don't know what that means or why I'm paying more than I should. 

 

Help please.

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@mev202  How much did you pay when you purchased the plan? If it was £18 then it seems likely that the email is in error.

If you did pay £18 and then they take £18 next month, as far as I can see all should be well until the date given on your account dashboard for the end of the deal.

You can always check by starting a web chat with the Smarty Support team.